Every batch ships with a lot-matched Certificate of Analysis · Same-day processing before cut-off
Every batch ships with a lot-matched Certificate of Analysis · Same-day processing before cut-off
RESEARCH MATERIALS ORDER, REFUND AND RETURN RULES
Effective date: [Insert date of publication]
This Refund & Return Policy applies to purchases made directly from AkesisLab ("AkesisLab," "we," "us," or "our"). Because our products are designated for laboratory and research use only and their condition can be affected by handling, storage, packaging integrity, and chain of custody, returns are limited as described below.
This Policy does not waive or limit any right or remedy that cannot lawfully be waived, including rights relating to unshipped orders, goods that are not as described, or other rights provided by applicable law. This Policy is subject to Florida Statutes section 501.142 where applicable, as well as other applicable state and federal law.
FLORIDA REFUND POLICY NOTICE: AkesisLab’s limited refund and exchange terms are set out in this Policy and should be reviewed before purchase. Except for the remedies expressly described in this Policy or required by law, AkesisLab does not accept voluntary returns or exchanges for buyer’s remorse or order errors after an order has been dispatched. This notice is subject to Florida Statutes section 501.142 where applicable and does not waive any non-waivable right.
Except for the situations described in this Policy or where applicable law requires otherwise, AkesisLab does not accept returns for buyer’s remorse, a change of mind, or an order placed in error once the order has been dispatched to the carrier. Products returned to inventory after leaving our control may have an uncertain handling and storage history and may not be suitable for resale.
We generally cannot accept a return or issue a discretionary refund for a product that has been opened, punctured, reconstituted, used, altered, relabeled, tampered with, had its seal or cap removed, or been stored outside the conditions identified in the product documentation. No product may be sent back without written return authorization from AkesisLab.
If you need to cancel an order, email [email protected] as soon as possible and include your order number. We can cancel an order only if it has not entered a stage where fulfillment or dispatch can no longer be stopped. An order is considered dispatched when it is physically transferred to the shipping carrier.
If we approve a cancellation before dispatch, we will refund the amount paid for the canceled order to the original payment method. We will not deduct a payment-processing fee from a refund where doing so is prohibited by applicable law or would reduce a refund that must be made in full.
If your order arrives visibly damaged, leaking, or with packaging that appears compromised, contact [email protected] promptly, preferably within 72 hours after delivery. Include your order number and clear photographs of the shipping carton, packaging, product, seal, and lot information, if visible. Please preserve the packaging while the matter is reviewed and do not return the product unless we provide written instructions.
We will review the information and, where appropriate, coordinate with the carrier and offer a replacement, refund, or other remedy. The requested reporting period helps us investigate shipping claims promptly; it does not eliminate a right or remedy that applicable law does not permit us to limit.
If you receive the wrong product, an incorrect quantity, or an order that appears incomplete, contact [email protected] as soon as reasonably possible, preferably within five calendar days after delivery. Include your order number, a description of the discrepancy, and photographs of the items and packing materials where available.
After reviewing the order and fulfillment records, we will arrange an appropriate remedy, which may include shipment of the missing or correct item, replacement, or refund of the affected item(s), subject to applicable law.
If a product page or order-specific document states a specification or provides a batch-specific Certificate of Analysis (COA), and you believe the product delivered does not match that stated specification or document, contact [email protected]. Include the order number, product name, lot or batch number, the specific discrepancy, and any relevant supporting documentation. Please submit a concern promptly and, where practical, within 30 calendar days after delivery so that the relevant batch and records can be reviewed.
We may ask for additional information reasonably necessary to investigate the concern. Any replacement, refund, or other remedy will be determined based on the facts, the applicable product documentation, and applicable law. A COA, where provided, relates to the specific sample or batch described in that document and should not be understood as a representation of suitability for human or veterinary use.
If tracking information stops updating, a package appears lost, or an order has not arrived within the delivery estimate provided, contact [email protected] with your order number and tracking number. We will review the shipment and, where appropriate, open an inquiry with the carrier.
For online orders, we comply with the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule. We will ship within the time clearly stated at the time of order or, if no shipment time is stated, within 30 days after receipt of a properly completed order, unless a different period is permitted by law. If we cannot ship within the applicable time, we will provide the required delay notice and obtain the customer’s consent to the delay or cancel the unshipped order and issue a prompt refund as required by law.
Where the FTC Rule requires a refund for unshipped merchandise, the refund will include the amount paid for that merchandise and applicable shipping, handling, or other charges required by the Rule. We will not substitute store credit or a gift card for a refund required by law. For most common payment methods, the Rule generally requires a prompt refund within seven working days after cancellation; the applicable legal deadline controls.
Do not mail or courier any product to AkesisLab unless you have received written return authorization and instructions. Unauthorized packages may be refused. Depending on the nature and condition of the product, we may instruct you not to return it and may request photographs or other information instead. Any handling, shipment, or disposal must comply with applicable laws and carrier requirements.
If a return is authorized because of an AkesisLab fulfillment error or a confirmed issue for which we are responsible, we will provide reasonable return or disposition instructions and cover return shipping where required by law or where we determine it is appropriate. In other cases, return shipping responsibility will be disclosed in the authorization and will be subject to applicable law.
Approved refunds will generally be issued to the original payment method. For discretionary refunds or refunds approved after review, we generally initiate the refund within five to ten business days after approval or, where a physical return is authorized, after receipt and inspection. Your bank, card issuer, or payment provider may take additional time to post the credit.
The timing and method for any refund required by law, including a refund for an order we cannot ship, will comply with the applicable legal deadline and will take priority over the general processing estimate above.
Nothing in this section excludes remedies for goods that are defective, materially different from their description, incorrectly supplied, or not delivered where such remedies are required by law.
If you have a question or concern about a charge, you may contact [email protected] so we can review the transaction. You also retain any right you have to dispute a charge with your bank, card issuer, or payment provider. This Policy does not restrict or penalize a customer for exercising a lawful payment-dispute right. We may update this Policy prospectively; the version posted when you place an order applies, except where applicable law requires otherwise.
Akesis Lab supplies research compounds for laboratory use only. You must be 21 or older to enter this site.
By entering you agree that all products are for research use only and not for human or veterinary use.
